# BitLaunch Help Center

> Help center for BitLaunch

## Getting Started

- [How to get Support](https://help.bitlaunch.io/en/articles/4847173-how-to-get-support.md): Get in touch if you have an issue
- [How does billing work?](https://help.bitlaunch.io/en/articles/4847135-how-does-billing-work.md): An overview of how we do billing at BitLaunch
- [How do payments work?](https://help.bitlaunch.io/en/articles/4855243-how-do-payments-work.md): An explanation of how cryptocurrency payments work with BitLaunch
- [Emailing on our services](https://help.bitlaunch.io/en/articles/4851742-emailing-on-our-services.md): How emailing works on BitLaunch and how to set RDNS
- [Why your server region may appear different](https://help.bitlaunch.io/en/articles/6648825-why-your-server-region-may-appear-different.md)
- [What if my balance runs out?](https://help.bitlaunch.io/en/articles/4847149-what-if-my-balance-runs-out.md): What happens to your servers
- [Using Domains/DNS with BitLaunch](https://help.bitlaunch.io/en/articles/5117392-using-domains-dns-with-bitlaunch.md): How to use a domain with your VPS and set DNS records
- [Setup Two-Factor Authentication \(2FA\)](https://help.bitlaunch.io/en/articles/4942486-setup-two-factor-authentication-2fa.md): How to setup Two-Factor Authentication for your BitLaunch account
- [Nested Virtualization](https://help.bitlaunch.io/en/articles/9277883-nested-virtualization.md)

## Connecting to your VPS

- [Connecting to your Linux VPS](https://help.bitlaunch.io/en/articles/4846988-connecting-to-your-linux-vps.md): Connecting to your VPS using SSH
- [Connecting to a Windows VPS using RDP \(on Windows\)](https://help.bitlaunch.io/en/articles/4846987-connecting-to-a-windows-vps-using-rdp-on-windows.md): Connect to your Windows VPS using Remote Desktop from your Windows computer
- [Using the console to access your VPS](https://help.bitlaunch.io/en/articles/5969907-using-the-console-to-access-your-vps.md): Console access provides an out-of-band connection to your VPS in case
- [Why can't I connect to my VPS?](https://help.bitlaunch.io/en/articles/4847189-why-can-t-i-connect-to-my-vps.md): Troubleshooting connection issues

## Using SSH

- [Creating an SSH Key in Linux](https://help.bitlaunch.io/en/articles/4847050-creating-an-ssh-key-in-linux.md): How to create an SSH key in Linux to use with your BitLaunch VPS
- [Creating an SSH Key in Windows \(with PuTTY\)](https://help.bitlaunch.io/en/articles/4847056-creating-an-ssh-key-in-windows-with-putty.md): How to use PuTTY in Windows to create an SSH Key for your BitLaunch VPS
- [Using SFTP](https://help.bitlaunch.io/en/articles/5946315-using-sftp.md): How to Use SFTP to Remotely Access Your VPS Files
- [SSH permission denied \(publickey\) error](https://help.bitlaunch.io/en/articles/4847032-ssh-permission-denied-publickey-error.md): Why it happens and how to fix it

## One Click Apps

- [Getting started with the BitLaunch Wordpress App](https://help.bitlaunch.io/en/articles/5970192-getting-started-with-the-bitlaunch-wordpress-app.md): How to enable the Wordpress install and proceed with installation
- [Getting started with the BitLaunch LEMP App](https://help.bitlaunch.io/en/articles/6175418-getting-started-with-the-bitlaunch-lemp-app.md): What your LEMP server contains and how to activate SSL
- [How to use the BitLaunch WireGuard App](https://help.bitlaunch.io/en/articles/5963130-how-to-use-the-bitlaunch-wireguard-app.md): How to get connected and add additional clients

## BitLaunch VPN

- [How BitLaunch VPN Works](https://help.bitlaunch.io/en/articles/11864430-how-bitlaunch-vpn-works.md): How BitLaunch VPN work and what makes it different
- [How to Get Access](https://help.bitlaunch.io/en/articles/11864442-how-to-get-access.md): How to sign up and start with BitLaunch VPN
- [How to Import Configs in WireGuard](https://help.bitlaunch.io/en/articles/11864454-how-to-import-configs-in-wireguard.md): Import your config via QR Code or Config File

## Windows Troubleshooting

- [High CPU Load/VPS Freezing after Disconnecting RDP \(dwm.exe\)](https://help.bitlaunch.io/en/articles/5653548-high-cpu-load-vps-freezing-after-disconnecting-rdp-dwm-exe.md): Solve VPS freezing after disconnecting from RDP
- [How to enable audio or microphone on a Remote Desktop Connection](https://help.bitlaunch.io/en/articles/5414384-how-to-enable-audio-or-microphone-on-a-remote-desktop-connection.md): How to use your microphone with Windows RDP
- [How to Disable Internet Explorer Enhanced Security on Your Windows RDP Server](https://help.bitlaunch.io/en/articles/5414375-how-to-disable-internet-explorer-enhanced-security-on-your-windows-rdp-server.md): How to disable internet security to visit sites and download files on your windows server
- [How to use a VPN on your RDP without disconnecting](https://help.bitlaunch.io/en/articles/9996778-how-to-use-a-vpn-on-your-rdp-without-disconnecting.md): Run a VPN client on your Windows server without getting disconnected

## VPS Management, Logs and Montitoring

- [Basic VPS Security: Best Practices](https://help.bitlaunch.io/en/articles/5945718-basic-vps-security-best-practices.md): General best practices for securing your VPS
- [Why is my server or website slow](https://help.bitlaunch.io/en/articles/7067178-why-is-my-server-or-website-slow.md): General areas to check to determine VPS issues.
- [Managing Multiple VPS Servers](https://help.bitlaunch.io/en/articles/4847071-managing-multiple-vps-servers.md): Exploring the Cockpit project: a multi-server management tool sponsored by Red Hat which includes several advanced features.
- [Linux Performance Monitoring Tools](https://help.bitlaunch.io/en/articles/4847069-linux-performance-monitoring-tools.md): The best command-line tools to aid examination of resource, disk space, and network usage.
- [Manage log files with Logrotate](https://help.bitlaunch.io/en/articles/4847065-manage-log-files-with-logrotate.md)
- [How to view authentication logs on Ubuntu 20.04](https://help.bitlaunch.io/en/articles/4847062-how-to-view-authentication-logs-on-ubuntu-20-04.md)

## Terms, Acceptable Use & Privacy

- [Terms and Conditions](https://help.bitlaunch.io/en/articles/4847094-terms-and-conditions.md)
- [Acceptable Use](https://help.bitlaunch.io/en/articles/4847098-acceptable-use.md)
- [Privacy](https://help.bitlaunch.io/en/articles/4847100-privacy.md)